Contact Excellence Traders
Get in touch with our expert team for trading support, account assistance, or any questions about our services
Multiple Ways to Reach Us
Choose the contact method that works best for you. Our team is available 24/5 to assist with your trading needs.
Live Chat
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Available 24/5
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Get in Touch
Office Address
Office No# 42-23, Sharjah Technology Park
Sharjah, UAE
Email Address
Contact us: [email protected]
Telegram
Contact us: @excellence_zhuoyue
Support Hours
Monday - Friday: 24 hours
Saturday: 9:00 AM - 5:00 PM GMT
Sunday: Closed
Frequently Asked Questions
Quick answers to common questions. Can't find what you're looking for? Contact us directly.
Starting a challenge is simple: choose your challenge type and account size, complete the registration, pay the evaluation fee, and you'll receive your trading credentials within 24 hours. No lengthy verification process.
We offer three types of challenges: Instant Funding (immediate access), Two-Step Challenge (8% + 5% targets with 90% profit split), and One-Step Challenge (10% target with 85% profit split). Account sizes range from $5K to $200K.
Profit payouts are processed within 24-48 hours of your request. You can request payouts bi-weekly once you're funded, with no minimum payout amount required.
Key rules include daily and maximum drawdown limits, profit targets that vary by challenge type, no time limits, and adherence to our risk management guidelines. All trading strategies are allowed including EAs and scalping.
We offer free retries on select challenges and have a fair refund policy. Contact our support team to discuss your specific situation. Our goal is to help traders succeed, not just collect fees.